Refund policy

Shipping Information

Cutoff time:
17:00 (GMT+02:00) South Africa Standard Time (Johannesburg)

Order processing time:
1-3 days (Mon-Fri)

Delivery time:
4-8 days (Mon-Fri)

Shipping costs:
Our orders are free of shipping cost above R1500 order value. All orders under this amount will be charged R145 for shipping freight.

Shipping partners:

• Postnet
• FedEx
• Courier IT
• Fastway
• The Courier Guy

Return Information

This return policy is valid for South Africa.

You have the right to return your order within 30 days after the arrival of your order.

The products can easily be returned.

The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a defective received product.

With most packages, the return labels are in the box. If this is not the case, send us an email at info@houseaashirya.comand we will send them digitally. You can then print them and add them to the return package.

Note: Only products in NEW condition can be returned. We reserve the right to refuse a return with traces of use.
New = These are unopened products in their original packaging and products that have never been used.

Once we have received and verified your return, you will receive your refund within 10 business days using the payment method you used when ordering.

We comply with all relevant laws regarding returns and refunds.

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

 

Physical Address:
720 Stephen Dlamini Road, Morningside, Durban, KwaZulu-Natal, 4001, South Africa

E-mail:
info@houseaashirya.com

Contact form:
Get in touch

Phone:
+27 745852887

Company name:
House Aashirya